Frequently Asked Questions
Frequently Asked Questions
At United Auto Sales, we want to make buying, financing, servicing, or selling your vehicle as easy as possible. Below are answers to some of our most frequently asked questions. If you don't see your question here, give us a call or stop by, we're always happy to help!
Buying a Used Vehicle
Every vehicle we sell is carefully inspected before being offered for sale, giving you confidence in your purchase. We offer an extensive selection of quality used cars, trucks, SUVs, vans, and even hard-to-find specialty vehicles, all backed by our friendly, no-pressure customer service.
Absolutely! We encourage every customer to take a test drive to ensure the vehicle is the right fit. Simply stop by or schedule an appointment online.
Yes! If you don't see exactly what you're looking for in our inventory, our vehicle sourcing team can help locate the right vehicle for your needs. Give us a call today and we can help expedite your search!
All our vehicles include a CarFax vehicle history report for additional peace of mind. Ask one of our sales professionals for details on the vehicle you're interested in.
Financing & Special Credit
Yes! Our Finance Department works with a variety of trusted lenders to help customers secure competitive financing options.
Yes. Our dedicated Special Credit Department works with customers who have no credit, limited credit, challenged credit, previous bankruptcies, repossessions, or other financial obstacles. We believe everyone deserves an opportunity to own a reliable vehicle and with our 8 decades of relationships with local lenders, we are dedicated to helping our customers any way we can.
Absolutely! We offer first-time buyer programs designed to help customers establish credit while purchasing a dependable vehicle.
Yes! Complete our secure online credit application anytime, and a member of our finance team will contact you to discuss your options.
You will need to bring:
- A valid driver's license
- Proof of insurance
- Proof of income
- Proof of residence
- Any applicable trade-in documents
Our finance team will let you know exactly what is needed.
Vehicle payments are made directly to your lending institution. We do not accept monthly loan payments at the dealership.
Trading In or Selling Your Vehicle
Yes! We accept trade-ins of nearly every make and model. Our slogan is, “we take anything in on trade!” From boats to RV’s, snow blowers to lawn mowers, if it’s got a motor, we’ll take it. We'll provide a competitive appraisal that can be applied toward your next vehicle purchase.
Yes! We're always looking for quality pre-owned vehicles and may purchase your vehicle even if you don't buy from us. Please contact our Wholesale Manager, Tommy Pietruszka to get started (315) 736-3361, or fill out our KBB Instant Cash Offer form here.
Our appraisal experts consider the vehicle's condition, mileage, history, equipment, local market demand, and current market values to provide a fair offer.
Service & Maintenance
Scheduling service is easy! Call our Service Department at (315) 736-3361, stop by the dealership, or use our online service scheduler to request an appointment.
Our Service Center performs routine maintenance and major repairs including:
- Oil changes
- Brake repairs
- Battery testing and replacement
- Tire services
- Transmission service
- Engine diagnostics
- Check Engine Light diagnosis
- New York State Inspections
- Factory scheduled maintenance
If your repair requires your vehicle to stay overnight, loaner vehicles may be available depending on availability. We also offer a comfortable waiting area with complimentary coffee, tea, Wi-Fi, television, popcorn, and a children's coloring area.
Appointments are recommended to minimize wait times, but feel free to contact our service department for current availability (315) 736-3361.
A Check Engine Light can indicate anything from a loose gas cap to a more significant mechanical issue. We recommend scheduling a diagnostic appointment as soon as possible to identify the cause.
Registration & DMV
Unfortunately, registration processing is handled entirely by the DMV. Your temporary registration is valid for 45 days, and we'll notify you by postcard when your permanent registration arrives.
After receiving your postcard, you can:
- Visit the dealership and pick it up at our cashier's office.
- Mail the requested registration fee, and we'll mail your registration to you. If you'd like it sent to a different address, simply include that information with your payment.
We accept cash, checks, and all major credit and debit cards.
Referral Program
We love rewarding our customers for referring friends and family!
- Refer someone who purchases a used vehicle and you will receive a $100 referral bonus.*
*Be sure your referral mentions your name and contact information during their purchase so we can send your referral payment.
General Questions
Yes! We love meeting your furry family members. We simply ask that pets remain leashed and under your control while visiting.
As a third-generation, family-owned dealership, we're committed to making the car-buying experience simple, transparent, and enjoyable. From quality used vehicles and flexible financing to expert service after the sale, our goal is to help every customer find the right vehicle and provide exceptional care long after they drive off the lot. We’ve been proudly serving the Utica area since 1945 and look forward to your visit!
United Auto Sales of Utica
4994 Commercial DriveYorkville, NY 13495 Driving Directions
Sales
315-736-3361
Service
315-736-3361
| Monday | 9:00AM - 6:30PM |
| Tuesday | 9:00AM - 6:30PM |
| Wednesday | 9:00AM - 6:30PM |
| Thursday | 9:00AM - 6:30PM |
| Friday | 9:00AM - 6:00PM |
| Saturday | 9:00AM - 4:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 5:00PM |
| Tuesday | 8:00AM - 5:00PM |
| Wednesday | 8:00AM - 5:00PM |
| Thursday | 8:00AM - 5:00PM |
| Friday | 8:00AM - 5:00PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:00AM - 5:00PM |
| Tuesday | 8:00AM - 5:00PM |
| Wednesday | 8:00AM - 5:00PM |
| Thursday | 8:00AM - 5:00PM |
| Friday | 8:00AM - 5:00PM |
| Saturday | Closed |
| Sunday | Closed |